Computing Support Requests

Please use this form to send messages to the Computing Support team. Use it to report problems, to ask for new software or facilities, or just to mention anything you think we may be able to help you with.

If you have problems, please FIRST CHECK any relevant links below (these are all topics in the Support FAQ) - they may provide a solution immediately.

You may find the following links helpful.

Introduction; Accounts; Bash & Shells; Beowulf; Data Sets; Disk Quotas; Downloads & file transfers;
Hardware; Home Directories; Kerberos & tickets; Laptops & Wireless; Logging in;
Mailing List Information; News; Practical Submission; Printing; Remote Access; Restoring Lost Files; Software and Documentation;
Sound; Staff Mail; Statistical Packages; Student Mail; Support for Groups; TeX and LaTeX; Web; Windows

There's more information below.

If you believe that the response to your request is inadequate then you can consider escalating the request using the procedure described here.

Your DICE username		(This tells us about you. If you don't have one, use the other form.)
Your computer's name		(This tells us where you are and what computing environment you use. If you're reporting a problem with a computer, put its name here instead.)
Alternative e-mail address		(Optional; if you want us to use this instead of your University one)

Subject

Tick here if your message is really urgent

Please give as much detail below as possible. For example, when reporting problems,
error messages are especially helpful, as are dates and times. Thanks!

   

Clicking Send Message will send your message to the Support Team. You will get an automatic reply to your email address with your ticket number. Clicking Reset Form will clear the form so you can start again with a new query.

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More About the Support Form

When to contact Support

You can use this form to get in touch with the computing support staff:

• when hardware or software is broken, or behaving wrongly
• to make a request (for example to borrow a bit of hardware, for more paper for a printer, and so on).
• when you need help using the Informatics computers and haven't found it on the web

Other Support Services

• The Cascaded Learning Scheme can be accessed here

Some things are managed by other Support services, not us. In particular,

• The SMS student mail system is managed by the EUCS, not us. If you need help ask their undergrad support team or see their email pages.
• For ResNet help see the ResNet pages or the ResNet Help Desk.

Filling in the form

We've cut down the amount of information that this form asks for, but we do need at least your username and your machine name, and of course your message.

Your DICE Username: we need to know who you are, where you are and how to contact you. We use your Informatics inf.ed.ac.uk "DICE" username to find out all this information from our LDAP directory service. You must enter a valid username here. If you're a student you should use "s" followed by your matric number.

Your computer's name: even if it seems irrelevant, please tell us the name of the machine that you're using now. Checking this with our inventory records usually allows us to find out about your computing environment and about where you are. If you're reporting a faulty computer put its name here instead.

Alternative E-mail address: please only fill this in if you want us to reply to an address other than your standard University one.

Subject: A quick summary of the problem.

Reset Form: Click this to start afresh.

Send Message: Click this to send your message to Support.

Support in person

The Support FAQ tells you where to find us in person.

Note: Old email addresses for Support are no longer valid. Please use this form instead of email.

Back to the Support Form