Informatics Computer Systems

Computing Support Pages

ALL Informatics Computing Services appear to be FUNCTIONING NORMALLY.

Tuesday 18th November, 2pm

ssh2.inf.ed.ac.uk (drookit.inf) has been turned off due to a failed air conditioning unit and a high temperature in 2501. Other services may be turned off if the temperature in that room starts to rise again.

You can get support for computing in Informatics by using the following resources. We suggest trying them in this order, as the answer you need may already be available:

User Support FAQ: check for answers to questions that users regularly ask.
Informatics Search Page: use this page to search the Informatics web.
Support Request Form: if you still can't find the answer or something is broken, tell us.

Appleton Tower: The Support Office is in room 5.02, or phone 650 2686.
The Forum: There are two Support Offices in the Forum.; One is in room 2.07, phone 650 4503.; The other is in room 4.08, phone 650 4409.

Students using our computing labs can also ask the Moose.

New User Information

If you are new to Informatics or even to UNIX try the New User Information page. It may help you get familiar with our computer systems. You'll find the following sort of information:

Introduction to Informatics Computing
Introduction to UNIX
Logins: where/when you can login
Good practice computing in Informatics
University Computing Regulations

Computing Guidelines, Policies and General Admin

Below are links to the main guidelines and policies relating to computing provision within Informatics:

support: what help you can get, how machines are managed, who can install what, what software is supported, etc.
operational/policy questions: explains how and where questions relating to computing operations and policy should be raised.
computing resources: explains how hardware and computing resources are allocated to members of Informatics and how new hardware and software can be procured.
Information about legacy services.

There is a full list of computing guidelines and policies and various links to organisational aspects of computing.